Frequently Asked Questions – DERMALA

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Frequently asked questions

ORDERING

Payment Methods

You can pay for your purchase at dermala.com with most major credit cards, PayPal, Google Pay and Apple Pay.

Sales Tax

Orders are subject to sales tax in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email.

Order History

You can see your order history by logging into your account at dermala.com - you can also sign up for an account if you don’t already have one

Coupons & promotions

Dermala coupon codes and promotions are valid only at dermala.com. Offers/promotions/coupon codes cannot be combined - including combining coupons with promotional gift cards or promotional free gift items. Any orders placed combining offers will be automatically cancelled and refunded back to the original payment method. Coupons and offers cannot be applied to past purchases. Dermala reserves the right to add, remove or modify items and terms of coupons and promotions without prior notice. Other restrictions may apply.
Expiration dates for coupons and offers vary, can be modified at any time and without prior notice.
Coupon and promotion redemptions are limited to one per customer (“customer” can be determined by any combination of name, email, billing and shipping addresses).
It is illegal to sell, transfer or copy any Dermala coupons. Including, but are not limited to, coupons and offers promoted online, printed coupons included with Dermala order, printed coupons received for participation in a TV studio audience, printed coupons received at any promotional event.
Dermala coupons have no cash value. For complete Dermala Terms and Conditions click here.

SHIPPING, ORDER TRACKING & RETURNS

Shipping methods and rates

Dermala ships to all 50 U.S. States via USPS shipping. Please allow 5-7 business days for delivery of your order from the date your order was placed. Expedited shipping methods are available, and are displayed with associated costs at checkout.

Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number which you can check online.

Problems with an order

If you have any issues with your order or any problems once you have received your order please contact us at info@dermala.com so that we can help

Returns policy / Money Back Guarantee

We want you to love your Dermala - but if you are unhappy with your Dermala purchase for any reason please contact us within 60 days of your purchase at info@dermala.com for a refund.

SUBSCRIPTIONS

Benefits of subscription

Dermala products can be ordered with or without a subscription. Ordering with a subscription means you will get your products auto-shipped to you on a monthly basis – saving time, effort and money and ensuring that you don’t run out.

Changing or cancelling your subscription

You can change or cancel your subscription at any time by logging into your account at dermala.com - no catches! If you need help, email us at info@dermala.com.

PRODUCT QUESTIONS

How is Dermala different to other acne products?

Dermala has a Patented technology - SE Microbiome Complex® - that works naturally with your microbiome to rebalance the good bacteria and kill the overgrowth of bad bacteria - clearing your acne from your gut to your skin. Our microbiome technology is combined with the ability to personalize your treatment based on your skin type and acne severity, along with our Dermala App to help you track your progress - offering you an acne solution unlike any other.

How do I personalize my treatment?

Our SCANTILY Pads® and #FOBO Kit (Fear of Breaking Out) can be personalized to your specific skin type and acne severity. Our Dermala App will help guide you through the treatment process for best results, and will track behavioral data so you can understand what day to day events might be contributing to your acne and recommend changes to optimize your results.

How do I use the products for best results?

As acne is an inflammatory skin disease that takes time to clear - consistency is key to getting the best results. Follow the directions on your Dermala products and make sure to use them as directed, every day, to see the best results as quickly as possible.

How long will it be before I see results?

Everyone will respond differently to their acne treatment, and results can be seen in as early as a week of consistent use. However, it can take up to 8 weeks to see results.

How long will the product last?

Your products will last an average of 30 days.

Will my skin purge?

When treating acne, you have to remember that the pimples on the surface aren’t the only ones present - you might have many subclinical (can’t yet be seen) pimples under the skin that will be brought to the surface before you start to see long-term clearing. This “skin purge” is when your acne seems to be getting worse before it’s getting better, but what’s actually happening is the pimples are brought to the surface faster while new pimples are prevented from forming. Remember, consistency is key! Keep using your Dermala and know that this is normal, and not your skin actually getting worse - if you have any questions when using Dermala we are always here to help, email us at info@dermala.com

What if my skin becomes dry or irritated?

If you have sensitive skin and are worried about the product causing irritation, it is best to try the treatment out on a small area of infected skin for a few days before applying the product to the entire face. Start with a once a day application of SCANTILY Pads® and increase to 2 times daily as your skin adapts. Acne treatments can dry out the skin and it is best to always follow the application of SCANTILY Pads® with a non-comedogenic moisturizer.

Does Dermala treat nodular or cystic acne?

When using the SCANTILY Pads® twice daily while taking SUPPLEMEANT To Be®, you should see a decrease in the number of your nodular and cystic acne lesions. However, if your acne is very severe or if you do not see improvement, it is best to see a dermatologist for treatment.

Does Dermala help with ingrown hairs?

Yes, Dermala’s SCANTILY Pads® can help with ingrown hair. Ingrown hairs are similar to whiteheads and blackheads and can be relieved using salicylic acid which exfoliates the skin.

Does Dermala use clean ingredients?

All Dermala products are made without phthalates, parabens, toxins, mineral oil or harmful preservatives.

Are Dermala products tested on animals?

No Dermala products are ever tested on animals

Are Dermala products safe for all ages?

Yes, Dermala products can be used by teens and tweens with acne as well as adults.

Can I use Dermala while pregnant or breastfeeding?

As Dermala is an acne treatment product line, we recommend you discuss your treatment with your health care provider before starting on any new products.

SECURITY & PRIVACY

Secure Transactions

Because your security is our top priority, dermala.com partners with Shopify to provide a secure shopping experience. Shopify is level-1 PCI compliant and utilizes a 256-bit SSL connection to transfer all sensitive data.

Privacy

We care about your privacy. Your information, whether public or private, will not be sold or given to any other company for marketing or sales purposes without your consent.

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